Clients: Don't Apologise for Submiting Bug Reports
Right now Ben and I are putting the finishing touches to a Plone-based website for a client in Bolton.
I just read an email from a client that started like this:
Subject: feed bug
P.B. wrote:
Sorry Danny these emails seem to be a relentless stream of negativity,
no reflection on the quality of the site as a whole though!
…and went on to describe a bug that needed fixing.
If you're working with a development company don't be afraid of sending bug reports. Any developer worth their salt should look at your comments in a positive way:
A bug report:
- alerts me to a bug that I might have otherwise overlooked
- provides an insight into your understanding of our system